Alexander Watson Insulation — Privacy Policy

Last updated: 25 June 2026

Introduction

Alexander Watson Insulation (“we”, “us”, “our”) and our related entities are committed to protecting the privacy of our customers (“you”, “your”) in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your personal and credit information.

We provide a range of home performance services, including home insulation, draught sealing, heating and cooling (HVAC), solar and battery systems, windows, and electrification. References in this Privacy Policy to “our services” are to all of these services.

Collection of Personal Information

We collect personal information that is necessary for us to provide you with our services, including:

• Name, contact details, and address;
• Financial information for billing and payment purposes;
• Information required for assessing your eligibility for credit (if applicable);
• Any other information necessary for delivering and improving our services.

Collection of Credit Information

When providing credit, we may collect credit-related information, including:

• Your credit history and creditworthiness;
• Details of other credit providers, if any;
• Information about your repayment history;
• Information about your solvency.

Use and Disclosure of Personal Information

Your personal and credit information may be used or disclosed for the following purposes:

• To provide our services to you;
• To assess your eligibility for credit;
• For billing and payment processing;
• To send you marketing communications by email or SMS, where you have consented to receive them (see “Email Marketing” and “SMS Marketing” below);
• To comply with legal obligations;
• For any other purpose with your consent.

Email Marketing

Where you have consented to receive them, we may send you marketing emails about our services, products, special offers, rebates, and other information we think may be of interest to you. We collect this consent when you subscribe to our newsletter or marketing list, request a quote or assessment, purchase services from us, or otherwise provide your email address and indicate that you would like to hear from us.

We send our marketing emails using a trusted third-party email marketing provider. Every marketing email we send includes a link allowing you to unsubscribe. You can opt out of receiving marketing emails at any time by using that link or by contacting us using the details in the “Contact Us” section below.

If you opt out of marketing emails, we may still send you non-marketing messages relating to your account or the services we provide to you, such as quotes, appointment confirmations, invoices, and other administrative communications.

SMS Marketing

Where you have provided your mobile number and expressly consented to receive them, we may send you marketing and promotional text messages (SMS) about our services, products, special offers, rebates, and related updates.

We will only send you marketing SMS messages where you have opted in to receive them — for example, by providing your mobile number and agreeing to receive text messages when you subscribe, request a quote or assessment, or complete one of our forms. Consenting to marketing SMS is not a condition of purchasing any goods or services from us. Message frequency varies, and message and data rates may apply depending on your mobile carrier and plan.

You can opt out of marketing SMS messages at any time by replying STOP to any message you receive from us, or by contacting us using the details in the “Contact Us” section below. After you opt out, we may send a single message confirming your request. We may still send you non-marketing messages relating to the services we provide to you, such as appointment reminders or job updates.

Security of Your Information

We take reasonable steps to protect the personal and credit information we hold from misuse, loss, unauthorised access, modification, or disclosure. This includes both physical and electronic security measures. We will also destroy or return your personal information once it is no longer required for the permitted uses.

Access and Correction

You have the right to access the personal and credit information we hold about you and to request corrections if needed. Please contact us to make such a request.

Credit Reporting

We comply with the credit reporting obligations as outlined in the Privacy Act and the Credit Reporting Code. This includes:

• The proper handling of credit information;
• Notifying you of our collection of your credit information;
• Providing access to and correction of your credit information.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect from the date of posting.

Contact Us

For any queries or complaints about our privacy practices, please contact us at:

insulation@alexanderwatson.com.au